MONDAY ROLLED ROUND too soon. After a weekend of putting the finishing touches to her new flat, walking Rogue and coaxing Toodles out of various hiding places—receiving several deep scratches in the process—Carrie was at her desk in plenty of time for her nine o’clock start. Maintenance and IT Support had been busy over the weekend, because a new telephone had appeared on her desk, and when she logged on to her computer, the call centre’s network of operator terminals was displayed.
Carrie eyed the folder of complaints procedures on her desk, her heart sinking at the memory of all the customers she had put off with airy promises to fix their problems on her first day at the job. But she recalled what Dave had told her when he brought her some cake. The great long lists of questions and ti
