CHAPTER 2 “First-Class mail service is now the worst in memory,” contends the Wall Street Journal. An example of the problem occurred last month when a bag of mail disappeared in Prince George’s County, Md., causing headaches for a number of residents. Mrs. Ernest Drumheller, who lives in Clinton, Md., says she returned from a vacation to find that her telephone had been disconnected because her check for her bill hadn’t reached the phone company. It cost her $10 to get the service reinstated. Several customers of the People’s National Bank in Clinton stopped payments on checks that they feared were in the missing bag…. Los Angeles Times Wednesday September 11, 1974 * * * Communication is one of the Big Three of any civilization. People and organizations can only interact to the exten