On Company Time
The moment I walk into the office on Monday morning, my boss Debbie Hogan corners me. I don’t even make it to my desk before she’s at my side, a crocodile grin already sliding into place. “Good news, Taliafero.”
From the way she says it, I know whatever she has to tell me is anything but good.
“Remember that workshop we talked about a few weeks ago?” she asks. Actually, no, I don’t, but I don’t get a chance to say so. “It’s approved. You’re going.”
The workshop in question is a two-day affair on customer service techniques. I’d rather spend the time deleting spam from the company’s catch-all e-mail account. I set my laptop case on my desk and drop into my chair. “Debbie, look,” I say with a sigh, “Is this really necessary? I mean, I know how to answer the phone…”
The l
