“CAN’T YOU BE MORE GENTLE!?” I heard a distressed scream from inside my office, causing me to poke my head out, and was greeted by so much profanity that I thought my ears would bleed. I followed the sounds and realized that Mr. Galloway was the source of the commotion, and he was screaming at the phlebotomist, who looked like she was about to keel over in fear. “What is the meaning of this!?” I hollered at the scene before me. “Doc! You said I would be in good hands with this person!” he shouted at me and pointed at Hayley with disdain. “Mr. Galloway, please keep your voice down. This is a doctor’s office, and we have other patients here!” I chastised him. I swear, it’s like dealing with a child, I huffed to myself. “Are you telling me what to do!?” he reacted angrily. “Yes, I am! T