CLAIRE
"Of course, thank you for calling, ma'am," I said, despite being yelled at over the phone. It wasn’t really a big issue, but a patient wants to move her appointment to an unavailable day because, apparently, it was the only day she was available for next week.
I understand that being pregnant is stressful, and juggling everything is harder. I get it, I’ve been there, but I can’t do the impossible. Some people just don’t get that and think that I’m lying just to inconvenience them. She never believed me until Leilah herself took the call, because surely she also got stressed by the thirty minutes of going back and forth with me telling the person that the day she requested is simply not available.
In the end, she couldn’t get what she wanted and agreed to be rescheduled for the ne
