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The woman called Crystal turns to stare at Andrea. She’s wearing black Louboutin heels and an expensive looking skirt suit. A young man who looks like an intern runs over and gives Crystal a fresh cup of coffee. Crystal sniffs it and wrinkles her little button nose. “This smells like 2 percent, not skim milk,” Crystal says. She tosses the cup at the employee and hot, milky coffee splatters the man’s shirt and drips all over the floor. The man reaches into his pocket and pulls out a small rag; he wipes the floor before dabbing at his ruined shirt. “I’m Crystal Stone,” Crystal says. “Are you the new employee?” Andrea stands tall and stares down at Crystal. She doesn’t want to be intimidating or aggressive, but she hates bullies. If nothing else, Crystal is a bully. Andrea can feel the