CHAPTER FIVE EASTON DAY 3 For the past two hours, I’ve been transferred to different departments, put on hold, then transferred again. I’m stuck in some sort of weird loop, and I’m getting nowhere fast. After the last insurance agent wasn’t able to help, I was told they’d escalate my case to someone higher up. Considering the fire happened less than forty-eight hours ago, things feel as if they’re permanently suspended in the air. My frustration is building, but I try to stay calm and collected because this is just the beginning. Probably doesn’t help that it’s Saturday and some people aren’t in the office. Nearly forty-five minutes pass when my phone buzzes from an unknown number. I usually don’t answer, but considering the circumstances, this time I do. “Hello, sir. We’ve been tryin