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CARMEN placed the phone down. She just finished speaking with the customer representative. It was the second time she called for their office. Staff from the service company should be here by now. “It’s cold in here.” Gerald commented the moment he entered the office. “Did you call the service company, Carmen?” “I did. They made excuses. If no one came in an hour, I will call another company who can do the job.” She answered. She pulled the cashmere sweater closer to her body. As a person with a small frame, a little cold mattered to her. If she still feels cold later, she would pull out the scarf from her bag. She comes to the office ready to fight this frosty workplace. Half an hour later, her eyes went to the glass door of the office. Two men were standing outside. She waved he